In today’s demand-driven environment, businesses are trying to create intuitive customer experience to improve their brand presence and increase customer base, but somehow they have not been able to keep pace with the growing expectations of their customers.
Industry is also experiencing a surge in the cross channel experience wherein online transactions are routed through in-store visits or vice versa. With the advent of multiple channels in the ecommerce landscape, shoppers now demand a seamless experience across web, mobile, storefronts and other channels as a key requirement. It is important to anticipate customer needs, simplify their online experience and engage them over social channels.
Wissend helps retail clients to improve customer experience by helping them build a seamless user interface, platform integrations, tracking behavior-based analytics and formulating strategies to target/retain customers through new channels. We help digital platforms to optimize user experience and achieve improved conversion rates and maximized customer loyalty.